Shared Services

Our nine diverse streams have a common mission to: support BAE Systems operational businesses in delivering their strategies by enabling them to focus on core activities.

BAE Systems businesses use Shared Services knowledge and economies of scale to:

• Increase operational efficiency;
• reduce costs and
• offer real added value to their customers without ever taking their eye off the core business.

Whether it's New Technology partnerships or back office transactions, we offer innovative solutions and:

• An ethos of continuous improvement and a drive to exceed expectations
• A Service Excellence mindset sharply focussed on the customer experience and promised outputs
• A pricing strategy that aligns to deliverables
• Benchmarking to demonstrate value for money
• Auditable tracking of value generated for customers to clearly demonstrate return on investment
• A consistent approach to measuring customer perception and experience
• A robust record of expected deliverables (Service Level Agreement)
• Shared knowledge, ideas and best practice across our lines of service